Sunday, April 3, 2011

Sole Knowledge: FAQ's at Sole Food

Here at Sole Food, we are asked many different questions from all kinds of customers. Here are the answers to the most commonly asked questions. We hope this helps!

1.       How is Sole Food distinctive from other shoe retailers?

Sole Food stands out from the rest of the shoe world in many ways. Sole Food is locally and privately owned, allowing us to offer personalized service to our customers. Our wide-ranged selection of shoes for men, women, and children makes it easy for everyone to find that perfect shoe.  We also carry many unique brands and styles. Cydwoq (handmade in California) and Gidigio (a small Italian company) are two brands we carry that are not commonly found in the Seattle area.

2.       What is Sole Food’s return policy?
Sole Food makes it easy for customers to try out our product risk free. We offer 30 days for a full refund on any purchase. After the 30 days we are still happy to issue store credit, which never expires. We simply that the shoes be brought back in brand new condition with the original box and sales receipt.  

3.       Did your store get bigger?
Yes, I promise you’re not going crazy! We recently expanded our store’s front room and store room. And you know what that means… more room for more shoes! 

4.       When will you be having a sale?
We currently have a small women’s’ sale section for 30% off select styles. Coming up April 7-11 is our Soles 4 Souls promotion. Receive 20% off one pair of regularly priced shoes when you donate a pair of gently worn shoes to help someone in need.  This year, your donation will help benefit victims of the recent earthquake in Japan.
Also, get ready! Sole Food will be participating in the Village annual sidewalk sale, scheduled for June 16-19. This sale will be big! You won’t want to miss it!

5.       Do you carry shoes for wide or narrow feet?
Yes. We carry multiple brands that work well for wide and narrow feet. Some brands that typically run wide are Keen, Merrell, and Jambu. Certain styles within Cydwoq and El Naturalista may also work well with wide feet. Miz Mooz shoes often have wide toe boxes.  Brands that tend to run more on the narrow side are Camper, Biviel, and Tsubo.  We will work with you to find that perfect fit!

6.       Can you special order a shoe in another size or color?
Maybe. If you would like a specific shoe in a size or color we do not have available, you are welcome to contact our buyer, Annie. She will be happy to contact the shoe company to see if a special order may be possible.  Special orders of styles and colors not carried in the store will be treated as a final sale.  Send your requests to Please include the name and style number of the shoe.

7.       What’s my European shoe size?
Here are the conversion tables for European sizing.  Please remember that sizing varies among different brands and styles.  These conversions should be used as a starting off point when sizing.

Thanks for reading!

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